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Customer support in Slack Connect

Every customer question, answered on time.

Thorpe keeps track of every question customers ask in your shared Slack channels. Nothing slips. Nobody waits.

Works inside SlackCustomers change nothingFree for 3 channels

# acme-northwindSlack Connect2 orgs
PC
Priya Chandran Acme

Webhooks to our staging endpoint stopped firing after this morning's deploy. Can someone take a look? Blocking our release.

# tracked
MO
Marcus Osei

On it. Looks like the signing secret rotated; pushing a fix now.

#support-triage·THP-1042Acme Robotics · Enterprise

Webhooks to staging stopped firing after deploy

18m left Open No owner
Assign to meSnoozeClose
Thorpe starts the clock
Nothing slipsEvery question gets an owner.
Faster repliesSee who is waiting, and for how long.
Fair SLAsClocks count your working hours only.
No seat feesBring your whole team.

How it works

Keep talking in Slack. Thorpe keeps score.

Nothing changes for your customers.

1 · Ask

A customer asks

Thorpe spots the question and opens a request. "Thanks!" stays out of your queue.

2 · Own

Someone takes it

Your team sees it in one channel. One click to own it. A nudge before it runs late.

3 · Answer

You reply in Slack

The clock stops. If they write back, it reopens on its own.

Fair SLAs

Asked at 5:40 pm. Answered at 9:12 am. That is 32 minutes, not 15 hours.

Clocks pause after hours and while you wait on the customer.

One request, two clocks

Target: reply within 40 working minutes.

Example
SLA clock runningOutside business hours, paused75% warning sent
15h 32mWall clock
32m of 40mBusiness minutes, SLA met

Every account at a glance

Who is waiting on you right now.

Example workspace
Waiting on usWaiting on customerSnoozedBreached

What you get

A helpdesk that lives in Slack. No portal, no tickets to chase.

Nothing gets lost

Every question becomes a request with an owner.

Promises you can keep

Targets per customer tier, with a heads-up before they slip.

Know every account

See which customers are waiting, and for how long.

Tell everyone at once

One update, every customer channel.

Show it's working

Response times and misses by account and teammate.

AI that stays in its lane

Spots real questions and drafts replies. You press send.

Off until you turn it on.

Pricing

Pay per customer channel. Your team is free.

Join the waitlist and get Team free for 3 months.

Free

$0

3 customer channels

  • Triage channel
  • One SLA policy
  • 7-day reports

Team Waitlist offer

$79 /month

20 customer channels

  • SLA policies per tier
  • Accounts and broadcasts
  • Linear and Jira

Growth

$199 /month

75 customer channels

  • Everything in Team
  • HubSpot sync
  • AI drafts

Scale

$399 /month

200 customer channels

  • Everything in Growth
  • EU data residency
  • SSO and audit log

Unlimited teammates on every plan. Cancel any time. Prices may change before launch.

Early access

Be one of the first teams on Thorpe.

We are starting with a small group. Tell us about your team and we will be in touch.

  • 3 months of Team, free
  • A direct line to the founder
  • A say in what we build next
Customer channels in Slack Connect
One email when your spot opens. That is it.

Questions

Quick answers.

What can Thorpe see?

Only the channels you pick, and only new messages. It never reads your history.

Do my customers install anything?

No. They keep chatting as usual.

Where does my data live?

Encrypted on Cloudflare, kept separate for every workspace. Uninstall and it is deleted within 30 days.

Do I have to use AI?

No. It is off until you turn it on, and a person sends every reply.