Integration
Send a request to engineering as a Linear issue, with a summary and a link back to the Slack thread. The issue's status comes back to the triage card. Linear is optional, and an admin connects it.
Someone copies the message into an issue, engineering asks what the thread already answered, and nobody tells the customer when the fix ships. Thorpe keeps the request and the issue linked both ways.
Every issue Thorpe creates carries a Slack thread link, so engineers can read the whole conversation.
When the issue moves in Linear, the card's thread and its Linear field show the new status.
Thorpe never posts issue updates in the customer channel. The owner decides what the customer hears.
On the request's card, open the overflow menu and choose Escalate. The modal shows Team, Title and Priority, starting from the request's own title and priority, and a summary to edit before sending.
In the card's thread, Thorpe posts who escalated it and the issue key. Priorities carry over to Linear.
AI is off until an admin turns it on in Settings > AI. With AI off, the summary holds the customer's first message and a link to the thread. With AI on, a model drafts a short summary from the thread, including your team's replies and internal notes, and the modal labels it "AI-generated, may be inaccurate."
Either way, you read and edit it, up to 3,000 characters, before it goes into Linear as the issue's description.
When the issue moves, Thorpe posts a line in the card's thread, such as "ENG-142 moved to In Progress", and the card's Linear field updates. When it is completed or canceled, Thorpe DMs the request's owner with a link to the customer's thread, so they can tell the customer. If the request has no owner, that prompt goes in the card's thread. Issue updates never go to the customer channel.
In the web app, the request shows a Linear issue card with the key, the status and Open in Linear.
An admin goes to Settings > Integrations, chooses Connect Linear and approves access in Linear.
The admin picks a Default team for new escalations.
On a triage card, choose Escalate, check the team, title, priority and summary, and send it.
Follow the issue in the card's thread. The owner gets a DM when it is completed or canceled.
Yes, on every open card. Until an admin connects Linear, its modal says Linear is not connected and points to Settings > Integrations.
Thorpe revokes its Linear access, linked issues stop syncing status, and the default team is cleared. If the card in Settings shows Needs reconnecting, choose Reconnect Linear.
Connect Linear, escalate a request and follow its status.
The other buttons on the card.
How both integrations fit around your requests.
Get started
Tell us about your team and we will get in touch to set Thorpe up with you.
Join the waitlist