Integrations
Thorpe works where your customers already talk to you
Your customers keep writing in the shared Slack Connect channels they use today, and your team answers from Slack. Linear and HubSpot are optional: an admin connects them when you want them.
Available
Available today
Thorpe runs in Slack, and your customers change nothing. Linear and HubSpot are optional, and Thorpe works without them.
Slack
Thorpe runs inside your Slack workspace. Customers keep writing in the shared Slack Connect channels they already use, and your team tracks each request from a triage channel, with an owner and an SLA.
AvailableLinear
Send a request to engineering as a Linear issue, with a summary and a link back to the Slack thread. The issue's status comes back to the triage card. Linear is optional, and an admin connects it.
Available · optional, an admin connects itHubSpot
Link a Thorpe account to its HubSpot company, and whoever picks up a request sees who the customer is and what is at stake. Thorpe only reads from HubSpot. It is optional, and an admin connects it.
Available · optional, an admin connects it
Coming soon
What we are building next
These are being built. None of them is available yet.
Microsoft Teams
Support for customers on Microsoft Teams is coming, and it is not available yet. As planned, messages from a customer's Teams shared channel land in your Slack triage channel, and your team replies from Slack.
Coming soonJira
A second place to escalate requests to.
Coming soonZendesk
Two-way sync between requests and tickets.
Coming soonEmail
Forward your support address to Thorpe and reply from Slack.
Coming soonAPI and webhooks
A public API, and webhooks when requests change.
Coming soonMCP
A remote MCP server, built on the public API.
Coming soon
How the pieces fit
One triage view, wherever the customer writes
Your team stays in one place. Customers write where they already are, and every request lands in the same triage channel.
Your team, in Slack
Request cards, SLA alerts and DMs in your Slack workspace, and the web app for views and reports.
Customers in Slack Connect, today
Customers post in the shared channel as before. Each new top-level message from them opens a request in your triage channel.
Customers on Microsoft Teams, soon
As planned, messages from a customer's Teams shared channel land in your Slack triage channel, and you reply from Slack.
Coming soon
Get started
Bring your shared channels into one triage view
Tell us about your team and we will get in touch to set Thorpe up with you.
Join the waitlist