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Coming soon

Customers on Microsoft Teams, answered from Slack

Support for customers on Microsoft Teams is coming, and it is not available yet. As planned, messages from a customer's Teams shared channel land in your Slack triage channel, and your team replies from Slack.

Join the waitlist See what works today

Status
Coming soon. Not available yet
Your team
Works in Slack
Your customers
Write in a Microsoft Teams shared channel
Dates
Not announced

The planned model

Some of your customers live in Microsoft Teams, while your team works in Slack. Thorpe is planned to connect the two, without moving anyone.

One triage channel for every customer

Today Thorpe tracks requests from shared Slack Connect channels. With Microsoft Teams, the same triage channel is planned to hold requests from both, so your team works one queue. Your customers write in a Microsoft Teams shared channel, and your team is planned to reply from Slack.

A Teams request is planned to work like a Slack one: an owner, an SLA, internal notes and escalation, all from Slack. Triage stays in Slack. Thorpe is not planned as a tool your team uses inside Teams.

A planned flow, coming soon: a Teams shared channel, then your Slack triage channel, then a reply from Slack

What is still being decided

Microsoft Teams works differently from Slack, and we are still working out how Thorpe connects to it. We will publish the details when they are settled, not before.

Until then, nothing on this page is a promise of a date or a setup step.

How Thorpe connects to Teams
Being decided
Microsoft permissions
Being decided
Setup for your customer's admin
Being decided
What your team needs on the Microsoft side
Being decided
How replies look in Teams
Being decided

Questions

Can we use it today?

No. Microsoft Teams support is not available yet. Thorpe works today in Slack, with shared Slack Connect channels.

When will it be ready?

We have not announced a date. Join the waitlist, and we will tell you when it opens.

Does my team need Microsoft Teams?

Your team works in Slack day to day. What your team needs on the Microsoft side to connect is being decided.

Which Teams conversations are covered?

The planned support covers Microsoft Teams shared channels. Teams chats and private channels are not part of it.

Our customers use Teams. How do we tell you?

Join the waitlist, then email hello@usethorpe.com and say your customers use Microsoft Teams. It helps us decide what to build first.

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Tell us your customers use Microsoft Teams

Microsoft Teams support is not available yet. Join the waitlist to hear when it opens.

Join the waitlist